Privacy
How we collect, use, and protect your personal information.
Last Updated: March 2026
USA ESTA PORTAL ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information that you voluntarily provide when using our services, including:
- Personal Identification Information: Full name, date of birth, gender, country of citizenship, and national identification numbers as required for the ESTA application.
- Passport Information: Passport number, issuing country, issuance and expiration dates, and other passport-related details.
- Contact Information: Email address, telephone number, and mailing address.
- Travel Information: Travel dates, destination details, U.S. accommodation information, and purpose of travel.
- Employment Information: Current employer name, address, and job title.
- Payment Information: Credit or debit card details processed through our secure payment gateway (we do not store full card numbers).
- Technical Data: IP address, browser type, operating system, referring URLs, and page interaction data collected automatically through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and submit your ESTA application on your behalf
- To review your application for accuracy and completeness
- To communicate with you about your application status and any issues
- To provide customer support and respond to your inquiries
- To improve our website, services, and user experience
- To comply with legal obligations and enforce our terms of service
- To detect and prevent fraud or unauthorized access
Data Security
We implement robust security measures to protect your personal information, including:
- 256-bit SSL/TLS encryption for all data transmissions
- Encrypted data storage using industry-standard protocols
- Strict access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- PCI DSS compliance for payment processing
- Secure data centers with physical and environmental controls
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Application Processing: Your application data is transmitted to the relevant government systems as required for ESTA processing.
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements.
- Legal Requirements: We may disclose information when required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access your data, request correction of inaccurate information, request deletion of your data, object to or restrict certain processing activities, and receive a copy of your data in a portable format.
To exercise any of these rights, please contact our privacy team at [email protected].
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, application data is retained for the validity period of the ESTA authorization plus 12 months, after which it is securely deleted or anonymized.
Children's Privacy
While ESTA applications may be submitted for minors by their parents or legal guardians, our website and services are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated through our website and, where appropriate, by email. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact
For questions regarding these Privacy
Email: [email protected]
Address: NATIONWIDE FUND DISTRIBUTORS LLC, ONE NATIONWIDE PLAZA, 1-18-102 COLUMBUS, OH 43215