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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Refund Policy

Our commitment to fair and transparent refund practices.

Last Updated: March 2026

At USA ESTA PORTAL, we understand that circumstances can change and that transparency regarding our refund practices is essential to maintaining your trust. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one.

Refund Eligibility

Refund eligibility depends on the stage of processing your application has reached at the time of the refund request. The following guidelines apply:

Full Refund Eligibility

A full refund of our service fee may be issued in the following circumstances:

  • You cancel your application before our team has begun the review process
  • A technical error on our platform prevented your application from being submitted
  • You were charged more than once for the same application due to a system error

Partial Refund Eligibility

A partial refund of our service fee may be considered when:

  • Our review process has begun but the application has not yet been submitted for processing
  • There was a significant delay in our service that was attributable to our team

Non-Refundable Situations

Refunds are generally not available in the following situations:

  • Your ESTA application has already been submitted for processing
  • Your ESTA application was denied by U.S. authorities (this is beyond our control)
  • You provided inaccurate information that led to an unfavorable outcome
  • You no longer need the ESTA after it has been approved
  • Your travel plans changed after the application was processed

How to Request a Refund

To request a refund, please contact our support team through one of the following methods:

When submitting a refund request, please include your application reference number, the email address used during the application, the date of your application, and the reason for your refund request.

Refund Processing Timeline

Once a refund is approved, it will be processed within 5-10 business days. The refund will be credited to the original payment method used during the application. Please note that your bank or credit card company may require additional time to reflect the refund on your statement.

Government Fees

Please note that any government processing fees that have already been paid as part of the ESTA application are non-refundable through USA ESTA PORTAL, as these fees are collected by and remitted to the relevant government authority.

Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the matter by contacting our management team at [email protected]. We are committed to resolving all refund disputes fairly and promptly.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.